Data Protection

General Information

The following information provides a simple overview of what happens to your personal data when you visit this website. Personal data is all data with which you can be personally identified. You can find detailed information on the subject of data protection in our data protection declaration listed under this text.

Data Collection on This Website

Who is responsible for data collection on this website?

The data processing on this website is carried out by the website operator. You can find his contact details in the imprint of this website.

How do we collect your data?

Your data is collected and processed to offer you the best possible and personalized user experience. This includes the collection and analysis of information that you actively provide to us, as well as information that is collected automatically or with your express consent when you visit the website. We use this information to continuously improve our offering, to adapt and personalize content, and to develop new functions that are tailored to your interests. This is primarily technical data (e.g., Internet browser, operating system, or time of page access). This data is collected automatically as soon as you enter this website.

What do we use your data for?

We collect and process data to ensure the availability and security of the website, to continuously optimize our offering, and to tailor content to the needs of our users. In addition, we use your data to create a comprehensive user profile that reflects your interests and preferences. This enables us to present targeted content and personalized offers that are relevant to you. Data can also be used to conduct market and user behavior analyses and to develop new functions tailored to user needs.

What rights do you have regarding your data?

You have the right at any time to obtain information about the origin, recipient, and purpose of your stored personal data free of charge. You also have the right to request that this data be corrected or deleted. If you have given your consent to data processing, you can revoke this consent at any time for the future. In addition, you have the right to request that the processing of your personal data be restricted under certain circumstances. You also have the right to lodge a complaint with the responsible supervisory authority. You can contact us at any time at the address provided in the imprint if you have any questions about this or other questions about data protection.

General Information and Mandatory Information

Data Protection

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this data protection declaration. When you use this website, various personal data is collected. Personal data is data with which you can be personally identified. This data protection declaration explains which data we collect and what we use it for. It also explains how and for what purpose this happens. We would like to point out that data transmission over the Internet (e.g., when communicating by email) can have security gaps. Complete protection of data against access by third parties is not possible.

Note on the Responsible Body

The responsible body is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data (e.g., names, e-mail addresses, etc.).

Your Rights

Revocation of Your Consent to Data Processing

Many data processing operations are only possible with your express consent. You can revoke your consent at any time without giving reasons. Please note, however, that revocation may restrict the use of certain functions or services on our website that rely on your consent to use the data. The legality of the data processing carried out up to the time of revocation remains unaffected by the revocation.

Right to Object to Data Collection

Right to Lodge a Complaint with the Competent Supervisory Authority

In the event of violations of the GDPR, those affected have the right to lodge a complaint with a supervisory authority, in particular in the Member State of their habitual residence, place of work, or place of the alleged violation. The right to lodge a complaint is without prejudice to other administrative or judicial remedies.

Right to Data Portability

You have the right to have data that we process automatically on the basis of your consent or in fulfillment of a contract handed over to you or to a third party in a common, machine-readable format. If you request that the data be transferred directly to another responsible party, this will only be done if it is technically feasible.

Information, Deletion and Correction

Within the framework of the applicable legal provisions, you have the right at any time to obtain free information about your stored personal data, its origin and recipient, and the purpose of data processing and, if applicable, a right to correction or deletion of this data. You can contact us at any time at the address provided in the imprint if you have any questions about this or other questions on the subject of personal data.

Right to Restriction of Processing

You have the right to request that the processing of your personal data be restricted. You can contact us at any time at the address provided in the imprint. The right to restrict processing exists in the following cases:

• If you dispute the accuracy of your personal data stored by us, we usually need time to verify this. For the duration of the verification, you have the right to request that the processing of your personal data be restricted.
• If the processing of your personal data was/is unlawful, you can request that the data processing be restricted instead of deleted.
• If we no longer need your personal data, but you need it to exercise, defend, or assert legal claims, you have the right to request that the processing of your personal data be restricted instead of deleted.
• If you have lodged an objection in accordance with Art. 21 Para. 1 GDPR, a balance must be struck between your interests and ours. As long as it is not yet clear whose interests prevail, you have the right to request that the processing of your personal data be restricted.

If you have restricted the processing of your personal data, these data may—apart from being stored—only be processed with your consent or for the establishment, exercise, or defense of legal claims, or to protect the rights of another natural or legal person, or for reasons of important public interest of the European Union or a Member State.

Data Protection Officer

Any person concerned can contact our data protection officer directly at any time with any questions or suggestions regarding data protection:

Data Collection on This Website

Server Log Files

The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:

• Browser type and version
• Operating system used
• Referrer URL
• Hostname of the accessing computer
• Time of the server request
• IP address

This data will not be merged with other data sources. This data is collected on the basis of Art. 6 (1) (f) GDPR. The website operator has a legitimate interest in the technically error-free presentation and optimization of its website—hence, the server log files must be recorded.

Analyse Tool: Plausible

We use the open source analysis service from Plausible, Insights OÜ, Västriku tn 2, 50403 Tartu, Estonia, which is hosted in Germany, for anonymous statistical analysis of our websites. Based on anonymized data, the analysis does not allow any conclusions to be drawn about individual people. In particular, visitors cannot be tracked over multiple days. No cookies are set. The following data is processed:

• URL of the page
• HTTP Referrer
• Browser
• Operating system
• Device type
• Country (the IP address is not stored)

For more information about Plausible, visit https://plausible.io/data-policy.

The legal basis is Art. 6 Para. 1 lit. f) GDPR, our legitimate interest. The purpose of using Plausible and other analysis tools is the continuous evaluation and optimization of our website and the development of new functions in order to adapt and improve the user experience. This data is also used to adapt our offer to the preferences of our users and to provide targeted content. Because Plausible processes the data anonymously and we only evaluate usage trends, our legitimate interests outweigh your freedoms.

Hotjar

We use Hotjar to analyze user behavior on our website and to continuously improve our offerings. Hotjar collects and processes the following data:

• Anonymized IP address of the user
• Device type (e.g., desktop or mobile) and browser type
• Operating system and screen resolution
• Geographical location (at country level)
• Mouse movements, clicks, and scrolling behavior
• Date and time of access to the website

This data is processed to optimize and analyze the website, improve our product range, conduct market research studies, and display personalized content and offers. The data collected can be combined and aggregated with data from other sources to create more detailed analyses of user behavior and the interests of our target groups. This enables us to create pseudonymized profiles that help us optimize our content and offers and adapt them to the individual needs of our users. Your personal data is processed on the basis of your consent (Art. 6 Para. 1 lit. a GDPR) and our legitimate interest (Art. 6 Para. 1 lit. f GDPR), which is to ensure a user-friendly, optimized, and safer use of our website. Our legitimate interest includes the continuous improvement of our offering, adapting the content to your interests, as well as a well-founded market analysis and the provision of personalized content. These purposes are intended to provide a website that is tailored to your needs and enable us to develop and adapt new features and content to offer you a better user experience. For more information, see Hotjar's privacy policy at https://www.hotjar.com/legal/policies/privacy.

Mixpanel

We use Mixpanel to analyze the behavior of our users and to continuously optimize our website and products. Mixpanel stores pseudonymized data on the actions of users on our website without disclosing personal data. The following is recorded:

• Actions on the website, such as clicks and pages visited
• Device type, operating system, and browser type
• Geolocation at country level
• Timestamp of interactions

This data is used to optimize and analyze the website, to improve our product range, to conduct market research studies, and to display personalized content and offers. Here, too, the data collected can be combined with other sources to create pseudonymized profiles of users. The processing is carried out on the basis of Art. 6 Para. 1 lit. f GDPR. You can find more information in the Mixpanel Privacy Policy.

Google Analytics

Our website uses Google Analytics, a web analysis service provided by Google Inc. Google Analytics uses cookies, which enable the analysis of website usage. The information generated by the cookie is usually transferred to a Google server in the USA and stored there. The following is recorded:

• IP address (anonymized)
• Browser type and settings
• Operating system and platform
• Geographical location data (at country level)
• Visitor behavior (pages visited, interaction duration)
• Referrer URL and entry/exit pages

The data is used to optimize and analyze the website, to improve our product range, to conduct market research studies, and to display personalized content and offers. The data collected can be combined and aggregated with data from other sources to create more detailed analyses of user behavior and the interests of our target groups. This enables us to create pseudonymized profiles that help us optimize our content and offers and adapt them to the individual needs of our users. This data is processed on the basis of Art. 6 Para. 1 lit. f GDPR. You can find more information in the Google Privacy Policy.

Additional Tools and Technologies

In addition to the analysis tools mentioned above, we reserve the right to use similar or newly developed technologies for data collection and analysis in the future in order to continue to ensure a modern and optimized website.

How We Use Cookies

For more information about the cookies we use, please see AQVC's Cookie Statement at www.aqvc.com/privacy-policy/cookie-declaration.

Contact

Contact Form

If you send us inquiries via the contact form, your details from the inquiry form, including the contact details you provided there, will be stored by us for the purpose of processing the inquiry and in the event of follow-up questions. We will not pass this data on without your consent. This data is processed on the basis of Art. 6 Para. 1 lit. b GDPR, provided that your inquiry is related to the fulfillment of a contract or is necessary to carry out pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of the inquiries addressed to us (Art. 6 Para. 1 lit. f GDPR) or on your consent (Art. 6 Para. 1 lit. a GDPR), if this was requested. The data you enter in the contact form will be stored for as long as it is necessary for the purposes of its processing. This may also be the case after your inquiry has been processed in order to facilitate future interactions or if statutory retention periods exist. Mandatory legal provisions—particularly retention periods—remain unaffected.

Inquiry by Email, Telephone or Fax

If you contact us by email, telephone, or fax, your request, including all personal data resulting from it (name, request), will be stored and processed by us for the purpose of processing your request. We will not pass this data on without your consent. This data is processed on the basis of Art. 6 Paragraph 1 Letter b GDPR, provided that your request is related to the fulfillment of a contract or is necessary to carry out pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of the requests addressed to us (Art. 6 Paragraph 1 Letter f GDPR) or on your consent (Art. 6 Paragraph 1 Letter a GDPR), provided that this was requested. The data you send to us via contact requests will remain with us until you request us to delete it, revoke your consent to storage, or the purpose for storing the data no longer applies (e.g., after your request has been processed). Mandatory statutory provisions—in particular statutory retention periods—remain unaffected.